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Silverback home warranty7/6/2023 Improper tightening or over-torqueing of clamps, bolts, front derailleurs to frames, seatposts, stems and cages can result to damage and reduce strength.Any external surface damage like dents, chips, fractures, gouges and fraying could be an identification of damage to the composite structure.Is it the responsibility of the dealer to inspect frame and report to Silverback Technologies.Damage to carbon products can be difficult to visually identify.Silverback provides a replacement program valid for 2 years from date of purchase, for the original owner, providing the consumer a frame at a reduced price. Silverback Carbon Frames are engineered to withstand high stress, fatigue and peak performance In the event of localized damage due to a crash or accident, Silverback encourages a replacement as the damage can affect the strength of the frame. "Silverback" is a registered trademark of Silverback Technologies. Silverback Technologies reserves the right to make changes at any time, without notice, in color, materials, equipment, specifications, prices and models. Silverback Technologies shall not be responsible for incidental or consequential damages. Do not attempt to duplicate any stunts that are beyond your capabilities. Please refer to your owner's manual regarding the use of your bicycle. Ebikes that have the motor adjusted in any way.Improper maintenance or zero maintenance.Neglect such as corrosion due to storage outdoors or damp conditions.Damage caused by racing in competition by race team or by an individual who participates in races.The Silverback warranty does not cover the following claims: Damage caused by riding with insufficient seatpost insertion will not be covered by warranty. Riding with insufficient seatpost insertion can cause permanent frame damage/cracks/personal injury. When setting saddle height, it is important to ensure that the minimum seatpost insertion is adhered to.Please note this warranty does NOT cover any bicycle that is assembled by a consumer. This warranty applies only to bicycles that are assembled by an authorised dealer.This warranty does not apply where a Silverback bicycle has been modified in any way from its original specifications: cosmetically or technically.It is recommended to keep your bike and components clean, dry and lubed (where applicable) with bicycle specific cleaning agents and lubrications for optimal performance. Frame corrosion is not covered under Silverback's warranty.The warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, installation of parts or accessories not originally intended or compatible with the bicycle as sold, damage or failure due to accident, misuse or neglect, or modification of frame, fork or components.Claims must be made through an authorized Silverback dealer and proof of purchase is required.This warranty applies only to the original owner and is not transferable and extends from the date of purchase.In the event of a frame being discontinued and superseded by a new model, the warranty will furnish the owner with the new technology frame (front triangle and rear triangle if full suspension), any original components needing replacing due to lack of compatibility with the new frame will be supplied at cost and are not covered by the warranty. Discontinued models only covered within 1 year of its discontinuation. This warranty is against defects in materials and workmanship in the bicycle frame and is expressly limited to the repair or replacement of a defective Silverback frame, Silverback fork or defective frame parts and is the sole remedy of the warranty. Suspension forks (Front & Rear) - These shall be covered by the stated warranty of their original manufacturers.Original parts - In the case of wear and tear parts, only three months warranty applies, unless otherwise specified by original manufacturer.Original Parts - All original parts on the bicycle are warranted for a period of one year n from the date of purchase.Paintwork and Decals - The paintwork and decals are warranted for one year.Dual suspension frames - 2 Years (excl Suspension Forks).Generation Frame Technology - Limited lifetime warranty.Ovaltech alloy - Limited lifetime warranty.Silverback bikes are sold exclusively through our network of authorized dealers only: Silverback Technologies offers a warranty policy to all alloy framesets as well as our carbon aero technology framesets (CAT), on both road and mountain bikes, subject to stated and listed conditions and guidelines.
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